Terms & Conditions

Synez Technologies Pvt Ltd is a privately held company incorporated in India under the Companies Act 2013. We are a specialist IT and business transformation consultancy dedicated to helping small and medium-sized enterprises (SMEs) in the United Kingdom, European Union, and United States of America establish, operate, and scale Global Capability Centres (GCCs).

References to "Synez Technologies", "we", "us", or "our" refer to Synez Technologies Pvt Ltd. References to "you" or "your" refer to the individual or legal entity accessing or using this website.

By using this website, you represent and warrant that:

• You are at least 18 years of age (or the age of digital majority in your jurisdiction) and have legal capacity to enter into binding agreements.
• You are accessing this website for legitimate business or informational purposes.
• Where you access this website on behalf of a company or organisation, you have authority to bind that entity to these Terms.
• You will comply with all applicable laws and regulations in your jurisdiction, including those of India, the UK, the EU, and the USA as relevant to your use.

These Terms constitute a legally binding agreement. We reserve the right to modify them at any time. Continued use after changes are posted constitutes acceptance of the revised Terms.

You may use this website solely for lawful purposes in accordance with these Terms. Permitted uses include:

• Browsing information about our GCC consulting services, capabilities, and team.
• Downloading publicly available resources such as brochures, case studies, or whitepapers.
• Submitting enquiries via our contact form or requesting a consultation.
• Registering for events, webinars, or newsletters we make available through the website.

3.1 Prohibited Uses

You must not use this website in any manner that:

• Violates any applicable law or regulation in India, the UK, the EU, the USA, or any other jurisdiction.
• Is fraudulent, harmful, threatening, abusive, harassing, defamatory, or discriminatory.
• Involves transmitting unsolicited commercial communications (spam) or malicious code.
• Interferes with or gains unauthorised access to our servers, networks, databases, or systems.
• Involves scraping, crawling, or systematically extracting data using automated tools without our prior written consent.
• Reproduces, copies, sells, or exploits any portion of the website for commercial purposes without authorisation.
• Impersonates Synez Technologies, its employees, partners, or any other person or entity.
• Attempts to reverse-engineer, decompile, or extract source code from any part of the website.
• Violates India's Information Technology Act 2000, the IT (Amendment) Act 2008, or any rules thereunder.

Unless otherwise stated, all intellectual property rights in the content, design, layout, graphics, logos, trademarks, trade names, service marks, software, and materials on this website are owned by or licensed to Synez Technologies Pvt Ltd. All rights are reserved under Indian law (Copyright Act 1957, Trade Marks Act 1999) and applicable international intellectual property treaties.

4.1 What You May Do

• Print or download a single copy of any page for personal, non-commercial reference.
• Share links to specific pages, provided this is done fairly and does not damage our reputation.

4.2 What You May Not Do

• Modify, adapt, translate, reverse-engineer, or create derivative works from any website material.
• Use any content for commercial purposes without obtaining a written licence from us.
• Remove or alter any copyright, trademark, or proprietary notices from downloaded materials.
• Frame or mirror any part of this website on any other server or device without prior written consent.

The Synez Technologies name, logo, and all related marks are trademarks of Synez Technologies Pvt Ltd registered or protected in India and, to the extent applicable, in the UK, EU, and USA. Nothing on this website grants any licence to use our trademarks without express written permission.

The information on this website is for general informational and marketing purposes only. While we strive to keep content accurate and current, Synez Technologies makes no representations or warranties — express or implied — as to the accuracy, completeness, reliability, or suitability of any information presented.

In particular:

• Content relating to GCC frameworks, regulatory requirements, or jurisdictional compliance is general in nature and should not be treated as legal, tax, or professional advice.
• Market data, case study figures, and benchmarks are indicative only and may not reflect current conditions.
• Service descriptions reflect our typical offering and may vary based on individual client engagements and jurisdiction.

This website provides general information about our GCC advisory and IT services. The website does not constitute an offer to provide services, and no service contract is formed through use of this website alone.

When you submit an enquiry or consultation request, you acknowledge that:

• Such submissions are invitations to commence discussions and do not create binding obligations on either party.
• We will respond in good faith but do not guarantee response times or availability of any specific service.
• Any GCC consulting or IT service engagement will be governed by a separate written agreement, engagement letter, or Statement of Work (SoW) executed between Synez Technologies Pvt Ltd and the client.
• Information you provide in enquiry forms is processed in accordance with our Privacy Policy.

This website may contain hyperlinks to third-party websites including partner organisations, industry bodies, UK/EU/US regulatory authorities, or external resources. These links are provided for convenience only.

Synez Technologies:

• Does not endorse or take responsibility for any third-party website or its content.
• Makes no representations about the accuracy, legality, or appropriateness of externally linked material.
• Accepts no liability for loss or damage arising from your use of or reliance on any third-party website.

You access third-party websites at your own risk, subject to their own terms and privacy policies.

8.1 Website Availability

Synez Technologies does not guarantee uninterrupted or error-free access to this website. We reserve the right to suspend, withdraw, or restrict access at any time without prior notice for operational, technical, or business reasons.

8.2 Disclaimer of Warranties

To the fullest extent permitted by applicable law — including the Indian IT Act 2000, UK Consumer Rights Act 2015, and applicable US law — this website and all content are provided on an "as is" and "as available" basis, without any warranty of any kind, whether express, implied, or statutory.

8.3 Limitation of Liability

To the maximum extent permitted by law, Synez Technologies Pvt Ltd, its directors, officers, employees, agents, and partners shall not be liable for:

• Direct, indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, business opportunities, or goodwill.
• Business interruption or losses resulting from reliance on information on this website.
• Damage caused by viruses, malware, or harmful material transmitted through this website or any linked site.

This limitation applies in contract, tort (including negligence), breach of statutory duty, or otherwise, regardless of whether Synez Technologies was advised of the possibility of such damage.

Nothing in these Terms excludes or limits Synez Technologies' liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded under applicable Indian, UK, EU, or US law.

You agree to indemnify, defend, and hold harmless Synez Technologies Pvt Ltd and its directors, officers, employees, contractors, agents, licensorss, and successors from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use of or access to this website in breach of these Terms.
• Any content you submit or transmit through our website.
• Your violation of any applicable law in India, the UK, the EU, or the USA.
• Any misrepresentation made by you in connection with your use of this website.

Your use of this website is also governed by our Privacy Policy, incorporated into these Terms by reference. Synez Technologies Pvt Ltd processes personal data in compliance with:

We do not sell your personal data. Please review our full Privacy Policy at www.syneztech.com/privacy-policy.

This website uses cookies and similar tracking technologies. A consent notice is shown on your first visit and your preferences can be updated at any time. Our use of cookies complies with:

Please refer to our Privacy Policy for full details.

By submitting content, information, or feedback through this website, you grant Synez Technologies a non-exclusive, royalty-free, worldwide licence to use that submission to respond to your enquiry and improve our services.

You warrant that any content you submit:

• Is accurate and not misleading.
• Does not infringe any third-party intellectual property, privacy, or other rights.
• Does not contain viruses, malware, or any harmful material.
• Does not violate any applicable law in India, the UK, the EU, or the USA.

13.1 Primary Governing Law

These Terms and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of India. The courts of Delhi, India shall have primary jurisdiction over any dispute arising from these Terms, subject to the jurisdiction provisions below.

13.2 UK and EU Clients

Nothing in these Terms removes or limits any mandatory statutory rights you hold under UK or EU consumer or business protection law. For UK clients, the exclusive jurisdiction clause is subject to any rights you may have under English law. For EU clients, it is subject to mandatory EU consumer protection provisions and your right to bring proceedings in your country of residence.

13.3 US Clients

For users accessing this website from the United States, these Terms are also subject to applicable US federal and state law. Nothing herein waives any rights you hold under US consumer protection legislation. Disputes may be subject to the jurisdiction of Indian courts or, where required by US law, resolved in accordance with applicable US legal requirements.

13.4 Severability Across Jurisdictions

Where any provision of these Terms conflicts with mandatory law in your jurisdiction, that provision shall be modified to the minimum extent necessary to be lawful, and the remaining Terms shall continue in full force and effect.

Synez Technologies is committed to resolving disputes amicably. If you have a complaint, please contact us first at Info@syneztech.com. We will acknowledge within 5 business days and endeavour to resolve the matter promptly.

If a dispute cannot be resolved informally, the parties agree to attempt mediation under the rules of a mutually agreed mediator before commencing formal legal proceedings.

• India-based disputes: Mediation may be conducted under the Mediation Act 2023.
• International disputes (UK/EU clients): The parties may agree to use the London Court of International Arbitration (LCIA) or an equivalent body.

Nothing prevents either party from seeking urgent injunctive or interim relief from a competent court in any jurisdiction.

Synez Technologies shall not be liable for any failure or delay in performance to the extent caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemic, government action, power failure, cyberattacks, failure of internet infrastructure, strikes, or other events of force majeure as recognised under Indian law and applicable international principles.

These Terms, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and Synez Technologies with respect to your use of this website.

If any provision is found invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining Terms shall continue in full force. No waiver by Synez Technologies of any breach shall be deemed a waiver of any subsequent breach.

We reserve the right to amend these Terms at any time. The current version will always be posted on this page. Material changes will be notified via a prominent website notice for at least 30 days. Continued use of the website after changes take effect constitutes acceptance of the revised Terms.

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and the Digital Personal Data Protection Act 2023, Synez Technologies has appointed a Grievance Officer to address complaints from Indian residents regarding our website and data practices: